Where is Dragon Toys based and how long have you been established?
We are a UK based limited company (A1 Collectables Ltd trading as Dragon Toys) and we were incorporated in February 2006.
Our company number is 05710628 and our VAT registration number is 974 2247 05
Why buy from Dragon Toys?
We have been selling successfully online since 2006 and we are authorised stockists for Steiff, Charlie Bears, Hansa, Teddy Hermann, Ty, Gund, Disney Traditions and many more fabulous brands.
We are based in the UK and fully abide by the distance selling regulations.
We offer hassle free shopping.
What is Dragon Toys returns policy?
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. You must inform you in writing - by letter or email - of your decision to cancel.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt of the returned goods within as short a time as possible but always within 30 days of receipt. Alternatively, if preferred, we will exchange the item.Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
The cost of returning the item to us is your responsibility. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Return delivery charges are only refundable where goods are faulty and the return postal method agreed with us in advance.
What countries does Dragon Toys deliver to?
We deliver mainly to the UK plus a large selection of countries in Europe and some countries outside the EU but NOT USA and CANADA.
What delivery options do you offer for the UK and what are the timescales?
We despatch items on Monday to Thursday only
Normally items are despatched within 1 – 2 business days (where Monday to Thursday are our business days) of cleared payment being received and three delivery types are offered:
Economy Delivery - Royal Mail Second Class post or equivalent service (items over £20 are sent by 48 tracked post or equivalent service)
Standard Delivery - Royal Mail First Class 24 tracked post or equivalent service.
Expedited Delivery - Royal Mail next day delivery or 24hr Courier depending on the weight of the item.
Please Note: There are NO EXPEDITED courier deliveries at weekends.
Do you deliver to all parts of the UK?
Deliveries can be made to all UK postcodes including Northern Ireland and the Channel Islands.